Monday, March 25, 2013

Message from Owner: Don Lee

I want to personally welcome you into the Hanlees family. We have worked hard to build this business and have found strength and resolution in our customers over the years.

I want to tell you a little about our philosophy: “One Customer At A Time”. We want to give our customers the highest quality of service and ensure that they leave happy with all of their needs met. We want to focus on giving each customer the attention and assistance they deserve. We do not want to rush, push, or pressure any of our customers. At Hanlees, we are a family and want to bring that sense of comfort and care to our customers. Here is what all of our employees strive for every day:
  • Acknowledging all customers with a smile and friendly attitude.
  • Enthusiastically assisting all customers with a prompt courteous greeting in a professional manner.
  • Escorting all customers to the location they are looking for instead of pointing in the direction.
  • Genuinely thanking each customer for doing business with us and smiling throughout our interaction with our customers.
  • Maintaining a professional, energetic attitude and appearance at all times providing service with a smile.
  • Working with a smile and a positive attitude whenever working with or around our customers.

We are a local and family owned business that puts those values in everything we do. We want to know what we can do to make you happy. We are constantly striving to improve and bring the best service to our customers. I would like to extend my sincerest gratitude for your patronage.

Don Lee